Predictive Dialer

A Predictive Dialer automates outbound calling procedure while managing
multiple campaigns and leads. With a predictive dialer, the
productivity of any contact center can be increased by more than 300%
over manual dialing.

It is very tedious to manually call up
hundreds of prospects and track information pertaining to every
customer. The job becomes more complicated when more than 60% of the
calls are responded to by an answering machine, or with a busy signal.
And we are not counting wrong numbers, dialing and response time,
number of redials in this figure. With talk time of 10-15 minutes per
hours, your business is taking a hit because of low
prospect-to-customer conversion ratios. Your supervisor may never know
whether an agent is actually talking with a customer, or his new-found
girlfriend on the net. Moreover, you may also anger certain folks who
have subscribed to Do-Not-Call (DNC) lists, or those who do not wish to
be called at certain times of the day. Last but not the least, there
are no metrics to improve processes or manage multiple campaigns and
the management does not have meaningful data in the form of structured
reports or voice records for quality and policy compliance.

Our Predictive Dialer solution is an integral component of the DACX Ameyo
that takes care of all these and a host of other productivity
deterrents. It is a complete outbound solution that can be deployed as
a stand-alone product, or as a part of DACX Ameyo. Its comprehensive capabilities including voice recording, quality monitoring, reporting, CRM,
and multiple campaign and lead management are designed to increase your
contact center productivity by automating the outbound dialing
processes. With automation of most time consuming manual dialing
functions usually handled by agents and supervisors, our dialer
increases your talking time significantly and gives you much more
control over your operations.

Our Predictive Dialer's best-of-breed
technology ensures lowest dropped or abandoned calls, eliminates
unproductive calls (Answering Machine Detection, busy signals, SIT
tones) and manages leads and campaigns intelligently. Its revolutionary
predictive dialing algorithm (Learnsys™) is based on machine learning.
It learns via more than 40 parameters (connectivity ratio, lead
quality, agent's performance) at run-time, by constantly monitoring
them, and intelligently decides on number of calls to be initiated at
any given time. It impacts the connect ratio significantly, scoring
around double the number of contacts in comparison to other standard
predictive dialing solutions. With advanced scripting, you can provide
your agents with the latest and customized data for optimum customer
experience.

The dialer successfully meets the
requirements of any kind of outbound campaign (telemarketing and sales,
collections) to be run at optimum levels with low Total Cost of
Ownership (TCO), ease-of-use, and deployment flexibility. Its hybrid
capability to work seamlessly with VoIP, as well as TDM based
technology, allows it to function with any type of underlying network
infrastructure.

Architected
for high extensibility, it allows you to integrate additional features
(generic or process specific) for current as well as future
requirements. Moreover, it works seamlessly with any third-party
components (CRM
telephony equipment, third-party software). It can be deployed across
multiple locations or sites, and can be scaled up effortlessly to
incorporate any process requirement.

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