Protravel International Continues Rapid Growth Utilizing M5 Technology Sustaining Virtual Workforce

Travel Management Company migrates 15 US locations to M5 Voice as a Service (VaaS) platform

New York, NY-M5 Networks, a leading business to business VoIP phone system provider for Protravel International,
one of the nation’s largest retail travel companies, provides 15 US
offices and remote locations with business continuity and cutting edge
technologies supporting growth. Protravel, a Manhattan-based retail
travel company with more than 650 phones, supporting a new division
Virtually Pro; allowing high-level corporate agents to work from home
keeping the same functionalities they would have in the office. The M5
solution gives the company and employees access to highly reliable,
scalable, and feature rich network with greater responsiveness with
predictable costs. Protravel is now able to recruit high caliber talent
with the new capability, and since implementation have added 75
additional people to the firm.

“It became clear that Protravel really needed a strong and reliable
telephony infrastructure to scale to our rapid growth but also help us
provide our clients with an even higher level of customer service,”
said Lou Moran, Chief Technology Officer of Protravel International.
“We also wanted to continue to attract the best people in the business
and provide all our agents who work remotely with the best tools to do
their jobs and do it well. There was no other choice to help us tackle
these issues than M5. After evaluating 30 vendors over 18 months, M5
came out on top.”

M5 and Connected Workers

“M5 has helped Protravel unlock the power of the phone system in
order to really build an on-demand business, enhance existing client
relationships, and continue to a hire top-notch staff,” said Dan
Hoffman, president and chief executive officer, M5 Networks, Inc. “M5’s
Voice as a service platform can transform the way a midsized business
like Protravel operates. M5 is here to manage the hundreds of details,
and sort through thousands of features, so that Protravel can do what
they do best—service customers who want to travel to great places.”

Committed to providing white glove service to
its high profile clients at all times, Protravel’s 650 employees have
24-hour access to their phones. Using M5’s service Protravel employees
can quickly access company information to ensure a higher level of
quality customer service and provide cutting-edge business telephony
applications whether they are located in a Protravel’s headquarters,
regional offices, or home offices.

Disaster Recovery Planning

The California Wildfire Disaster occurring in fall of 2007 forced
Protravel International’s San Diego branch office staff to evacuate
office buildings. This disruption caused businesses in the area to shut
down business operations. Protravel was able to avoid disaster thanks
to the flexibility of its M5 Voice as a Service platform, which allowed
the 10 local employees to work remotely from home. M5 re-routed the
regional office’s telephone numbers within minutes to their branch
office in Palm Desert California, ensuring that call flow was not
disrupted. Employees from the San Diego office were able to resume
normal businesses operations immediately when they returned.

About M5 Networks

M5 Networks is the pioneer of "Voice as a Service," a breakthrough
solution for business phone communications. Industry experts predict
that in ten years no business will have a phone system. Instead, they
will require phone system capabilities as an on-demand, managed service
over an IP network optimized for voice – in other words, Voice as a
Service. Today M5 serves a rapidly growing base of mid-sized
businesses. Its solution is distinguished by the rich capabilities and
unmatched service that one would expect from an industry leader.

M5‘s Voice as a Service (VaaS) includes three major components: Active
Service Management, or proactive, transparent service from deployment
through ongoing management and maintenance; Embedded Continuity, or
“baked-in” business continuity that goes far beyond simple redundancy;
and On-Demand Solutions, which provide actionable business
breakthroughs for marketing, call center, staffing and client service
functions. M5 Networks has received considerable recognition and was
named to the 2006 Inc. 500 (#272) and the 2007 Deloitte’s Technology
Fast 50. M5 was recognized by CRN as one of the top 15 Key VoIP Players
in 2007. Internet Telephony magazine named M5 Networks an Excellence
Award Winner of 2007 for their Call Center solution and awarded 2007
Product of the Year recognition to M5’s Sales Engine. M5 has also been
included on the Pulver 100 list for six consecutive years in addition
to receiving numerous other accolades. To learn more about M5, please
visit www.m5net.com.

For more information contact:

Anne Ward

M5 Networks

646.747.1634

award@m5net.com